frequently asked questions

Are your dolls available in stores?

Currently, cuddle+kind dolls and prints are available exclusively at cuddleandkind.com.

Where are cuddle+kind dolls made?

All our dolls are handmade in Peru. We are proud to provide all our artisans with a sustainable, fair trade income.

What are the dolls made of?

Each doll is knit, embroidered and crocheted with premium 100% cotton yarn that has been safety tested. They are finished with hypoallergenic felt details and stuffed to the ideal cuddle weight with hypoallergenic polyester filling.

Are the dolls machine washable?

Yes, the dolls can be machine washed on the gentle cycle, but we recommend you hand-wash your cuddle+kind doll and lay it flat to dry to help preserve the doll’s shape and details.

Have the dolls been safety tested?

Yes, each doll meets or exceeds the United States and Canadian safety requirements for newborn and children’s toys and are tested by a certified third party facility. The yarn used in making each doll has been additionally tested to be safe and non-toxic.

What is the appropriate age for these dolls?

cuddle+kind dolls are designed and safety tested for newborns and up.

Can my child choke on the doll?

Each doll is third party tested to be safe for young children. We’ve ensured that all aspects of the doll are securely attached so as not to provide a choking hazard. However, we do recommend that young children always be supervised when playing with all toys.

What if my child doesn’t like the doll?

We provide a 100% satisfaction guarantee. If your child doesn’t love his or her cuddle+kind doll, you may return it for a full refund. For info on how to return a doll, see our returns page.

Where do you ship?

We ship worldwide! Enjoy free shipping over $85 to the continental United States and Canada. Orders going to Hawaii, Alaska, Puerto Rico and international destinations will pay a subsidized shipping rate of $19-25 USD depending on the country. For all other shipping info, see our shipping page.

What forms of payment does cuddle+kind accept?

We accept Visa, MasterCard, American Express and PayPal.

Can I change or cancel my order?

To ensure speedy delivery orders begin processing immediately and cannot be changed or cancelled once placed.

How can I help support cuddle+kind?

You can support us by spreading the word! Sharing our giving story and posting photos of our dolls on social media helps reach more people and ultimately feed more children. For all the ways you can help, please see the ‘join our movement’ page.

Is cuddle+kind a charity?

No, cuddle+kind is a for-profit company with giving back at its core. We believe in the power of business to help make the world a better place. Our mission is to help children reach their full potential by providing the nutrition they need to grow, learn and prosper. With our giving business model of 1 doll = 10 meals, we are able to give to children in need sustainably, without relying on fundraising.

How do you give 10 meals?

We provide meals through our incredible Giving Partners, World Food Program USA, Children’s Hunger Fund and Breakfast Club of Canada.

World Food Program USA works to solve global hunger, building a world where everyone has the food and nutrition needed to lead healthy, productive lives. The United Nations World Food Programme (WFP) is the world's largest humanitarian agency fighting hunger worldwide, reaching more than 97 million people in 80 countries with food assistance last year. WFP provides school meals at an average cost of 25 cents. World Food Program USA builds support for WFP through fundraising, advocacy and education in the United States. www.wfpusa.org

Children’s Hunger Fund (CHF) provides nourishing food for hungry kids across America and around the world. Since 1991, CHF has delivered food and, ultimately, hope to children and families in need in the U.S. and around the world—maintaining 99 percent efficiency for over 20 years. www.childrenshungerfund.org

Breakfast Club of Canada works to empower every child to realize their full potential by providing a healthy morning meal before classes start. One child out of five in Canada is at risk of starting the school day on an empty stomach due to lack of access to nutritious food. In aboriginal and immigrant communities, this ratio can be much higher. By providing millions of nutritious meals to children before school, Breakfast Club of Canada gives an equal chance of success to all kids. www.breakfastclubcanada.org

What exactly is a meal?

The contents of the meals we donate vary by country and by Giving Partner. They range from nutritious, complete meals including rice, pasta, beans, vegetables and meat, to nutrient fortified biscuits and date bars depending on the location and program. Our Giving Partners have on-the-ground expertise and know what is needed for each region.

Do you give meals in Canada?

We are a proudly Canadian company and are so proud to be giving meals to children across Canada through our Giving Partner, Breakfast Club of Canada. By providing nutritious meals to children before school, they give little ones the energy they need to learn, thrive and reach their potential. We're inspired by their efforts and are proud to be working with them to make an impact in Canada. Learn more at www.breakfastclubcanada.org

Will I have to pay customs and taxes on my order?

All International customers pricing is in USD, and may be subject to customs and taxes on their order. Each country has different regulations regarding this and cuddle+kind is not responsible for this cost. Please inquire with your local customs office for more information.

shipping + delivery

Free shipping in the US and Canada over $85.

All orders ship within 1-2 business days.

Standard - Continental U.S. and Canadian orders will deliver within 4-7 days.

Expedited - Deliver in 2-3 days (only available for Continental U.S. and Canada).

International - Orders shipping to Australia and Western Europe will deliver in approximately 2-3 weeks. For all other international addresses, orders will deliver in approximately 3 to 6 weeks.

All orders will receive an email confirmation that includes tracking information when the package ships.

Location

Charge

Regular Continental US + Canada under $85$7
Regular Continental US + Canada over $85Free
Australia, New Zealand + the UK (not available from Canada)$9
Expedited Continental US + Canada 2-3 day$25
All other International countries (not available from Canada)$25
CuddleandKind. The act of giving to others is the art of following your heart

our guarantee

Love and cuddles, guaranteed.

We provide a 100% satisfaction guarantee.
If your child doesn’t love his or her cuddle+kind doll,
you may return it for a full refund or replacement.

CuddleandKind. Throw kindness around like confetti
Isla the mermaid

returns

If you’re not satisfied with your cuddle+kind doll for any reason, please return it for a full refund or replacement. Please note that each doll is made by hand and will have its own unique characteristics.

This makes every doll special!

We donate 10 meals for every doll sold, even if it’s returned!

For return instructions please contact hello@cuddleandkind.com

CuddleandKind. No act of kindness, however small, is ever wasted
Aesop

contact us

Contact cuddle+kind.
We love hearing from our friends.

If you have questions about our products, please get in touch.
We’re here to help!

Please email us at hello@cuddleandkind.com if you have any questions or concerns. We are available to assist you via email or on our social media pages from 9am–10pm EST, 7 days a week.

Toll free 1-855-481-7865

Our office hours are 9am-5pm EST from Monday to Friday, excluding national holidays. Please leave us a message after hours and we will return your call during the next business day.

If you are a member of the press with an inquiry, please email media@cuddleandkind.com. Be sure to include your outlet, story idea, photo/video needs and deadline to best position our team to help you!

CuddleandKind. If you see someone without a smile, give them yours
cuddle and kind child with toy

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